Frequently asked questions

Add products to your cart, go to checkout, enter your name, phone number and address, and place the order. We will call or message you to confirm it.

No. You can order with just your phone number. Logging in with your number lets you see your past orders and saved addresses.

Cash on delivery is available across Bangladesh. You can also pay online with bKash, Nagad or card where offered at checkout.

Usually 1–2 days inside Dhaka and 2–5 days outside Dhaka.

Open the order tracking page and enter your order number and phone number. We also send SMS updates when the order is confirmed and shipped.

Check the parcel in front of the delivery person and return it on the spot, or tell us within 3 days of delivery. We will replace it or refund you.